Edwards manages MEI’s professional services delivery organization and customer-service operations, overseeing a staff of 14 software specialists who work both at customer sites and remotely from MEI’s headquarters. The department handles fulfillment, end-user training and integration activities, plus troubleshooting and support 24/7 as needed to users of MEI software and third-party solutions.
Edwards formerly ran call-center operations for a number of different firms as international VP/general manager of call centers at Clear Harbor in Dominica, and managed call centers and customer service for Comcast Cable and other communications industry companies in New Jersey.