Michigan Newspaper Ends ‘Horrible Experiment’ With Offshore Customer Service
Posted: 11/26/2012 | By: JimRomenesko.com
For about two years now, Mount Pleasant (Mich.) Morning Sun readers
with delivery complaints have been sent to a call center in the
Dominican Republic — and often not getting satisfactory results.
“Language barrier was a huge problem,” editor Rick Mills tells me in an email.