Boston Globe Enhances Customer Service With Real-Time Mobile Access to Representatives

Like & Share E&P:
RSS
Follow by Email
Facebook
Facebook
Google+
http://www.editorandpublisher.com/news/boston-globe-enhances-customer-service-with-real-time-mobile-access-to-representatives/">
LinkedIn

By: Michelle Saettler | Mobile Marketer

The Boston Globe is now offering home delivery and digital subscribers more comprehensive control of customer service by launching a new support application that features access to a live customer service agent.

The convenient mobile customer service option developed by Contact Solutions enables the daily paper to engage with print and digital subscribers, and the publisher is the first company to use the My:Time technology. With more consumers reading news content on their mobile devices, customer service is a big opportunity for publishers to ramp up their digital offerings.

Comments:

Your email address will not be published. Required fields are marked *

Editor & Publisher App: Android Phone

Enjoy everything in the Print edition in an
easy-to-read, easy-to-navigate format
designed exclusively to fit your Android device

Click below to download
and install the Android app.

CLOSE

Editor & Publisher App: Android Tablet

Enjoy everything in the Print edition in an
easy-to-read, easy-to-navigate format
designed exclusively to fit your Android tablet

Click below to download
and install the Android app.

CLOSE

Editor & Publisher App: iPad

Enjoy everything in the Print edition in an
easy-to-read, easy-to-navigate format
designed exclusively to fit your iPad

Click below to download
and install the App.

CLOSE

Editor & Publisher App: iPhone

Enjoy everything in the Print edition in an
easy-to-read, easy-to-navigate format
designed exclusively to fit your iPhone device

Click below to download
and install the iPhone app.

CLOSE