What Vox Learned from Building Groups and Creating Communities on Facebook

In November 2016, when it became clear the future of the Affordable Care Act was in doubt, journalist Sarah Kliff, and members of Vox’s social team wanted to build a community for Americans most impacted by a possible repeal of the law. So they started the Facebook group “What’s Next? A Community for Obamacare Enrollees by Vox.”

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