Newsosaur: Smartphone Shopping Perils Publishers

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By: Alan D. Mutter

Newsosaur: Smartphone Shopping Perils Publishers

The smartphone has emerged as the hottest shopping accessory since the brown paper sack, the latter of which, as a matter of law, now costs a dime if you don’t bring your own environmentally sustainable tote into a supermarket in my part of California.

With nearly one out of five consumers now consulting their mobile gizmos when making a purchasing decision, smartphone shopping represents a profound threat to newspapers, because it strikes at the heart of the historic value of the medium to the merchants who buy the preponderance of newspaper advertising.

The stakes hardly could be higher: Based on the newspaper industry’s performance for the first nine months of last year, I estimate that national and retail advertising likely generated three-quarters of the approximately $19.3 million in print advertising sold by publishers in 2012.

Here’s why smartphone shopping matters:

While local media in the un-wired age were the primary conduit for connecting sellers with potential buyers, the efficiency and immediacy of smartphone-assisted shopping has created an unprecedented opportunity for both on- and offline retailers to build powerful, personalized and direct relationships with consumers. The stronger and more efficient those ties become, the less merchants will need to buy ads from such traditional intermediaries as newspapers, radio, and television.

This is not some threat in the distant future. The popularity of smartphone shopping rocketed last year during the holiday shopping season.

On Cyber Monday (the first day back at work after the national Thanksgiving-weekend shopping orgy), more than 18 percent of consumers used mobile devices to visit a retailer’s site, according to an analysis compiled by IBM Corp. The number of smartphone shoppers was 70 percent greater than in 2011.

And the mobile-ized shoppers weren’t just browsing. IBM said smartphone-powered sales nearly doubled between 2011 and 2012, reaching “close to 13 percent” of digital volume for Cyber Monday, which historically is the busiest day of the year for online merchants. Based on comScore data that pegged Cyber Monday turnover at a tad less than $1.5 billion, smartphone shoppers bought some $200 million of goods in a single day.

Beyond their obvious convenience as point-of-sale devices, smartphones are used by one out of five consumers to share pictures of products they are considering; to consult with friends, social networks, or product review sites about a prospective purchase, and to scan barcodes to search for product information or better prices, according to a report by Business Insider.

With more than half of Americans now wielding a smartphone as they prowl the aisles, merchants are moving quickly to respond to both the challenges and opportunities the phenomenon represents.

According to a survey last year by CrossView, a mobile marketing consultant to the retail industry, merchants are equipping stores with Wi-Fi, producing branded mobile apps and, to a great degree, matching in-store and online pricing to avoid angering bricks-and-mortar customers who check the Web to ensure they are getting the lowest-possible price. At Christmas, Best Buy even promised to match prices offered by Amazon and other leading online discounters.

Smartphone shopping is popular among all ages and genders, according to CrossView. “The local retailer who makes inventory positions available to the mobile shopper has a significant competitive advantage,” the firm said. “Clearly, top retailers understand this — and it’s why 80 percent of those we surveyed allow customers to use their mobile device to see if products are in stock at a particular store.”

Though the transparency is bound to please customers, merchants aren’t doing this sort of thing to be nice. The real reason retailers are embracing mobile commerce is to develop far more targeted and actionable relationships with consumers than was possible in the un-wired era.

The more shoppers use their phone to compare products, to research purchases and to scout for deals, the more digital breadcrumbs they leave for merchants to analyze, including who they are, where they are, what they have purchased, and what they might buy next. The more data that merchants capture about individual consumers, the more data they can crunch to predict the types of products or services an individual might buy, thus tailoring offers in terms of time, place, features, and even pricing.

Unless newspapers want to get shut out of their lucrative and longstanding relationship with the retail industry, the shift to smartphone shopping merits their full attention. Unfortunately, according to the Newspaper Association of America, only 110 (8 percent) of the nation’s 1,382 dailies have gotten around to launching apps for the tablet, which happens to be the fastest-growing electronics product since electricity was discovered.

To play in the new order of things, publishers need to (a) talk with astute merchants to discover their needs, (b) partner with savvy technologists to meet said needs, and (c) get serious about investing in modern mobile platforms.

Alan D. Mutter is a newspaper editor turned Silicon Valley CEO who today consults with media and technology companies. He blogs at Reflections of a Newsosaur (

2 thoughts on “Newsosaur: Smartphone Shopping Perils Publishers

  • January 9, 2013 at 10:22 pm

    Come on Alan…We’ve both been in this business for more years than we can sometimes remember, but you can’t tell me that you just recently “discovered” this competitive mobile “shopping phenomenon” with a straight face, can you? I really do appreciate your comments from the perspective of someone who has been through all the newspaper battles with me over the years, but newspapers never seem to learn from past mistakes. The biggest of those has always been that as an industry, we can’t cohesively build solutions to the problems we face and I doubt we ever will. How we react to this “mobile shopping phenomenon” will probably replicate our industry efforts of the past. One company will come up with an idea and instead of building on that concept, another will “improve” it by completely changing it, another will do the same to that one until we again have all these newspapers competing for the bragging rights to the latest and greatest new program. The only individual measure of success from that approach to date is, as Dean Singleton aptly boasted about MediaNews a few years back, “we suck less than anybody else”. My biggest industry concern has not been the advertising migration from print to electronic or the recession economy…we have always endured competition and adversity. I am greatly dismayed at the apparent acceptance, by the “leaders” of the newspaper industry, that newspapers are dead. So much so, that they are leading it into a self-fulfilling prophecy. Newspapers have survived competitive assaults from – in somewhat chronological order – radio, FM, TV, free shoppers, Cable TV, Yellow Pages, Craigslist and the internet. In each and every case, we worked harder and not only survived…we became stronger. As I finished out my newspaper career, it became less enjoyable by the day as we carried out the mantra of doing more with less. That really had nothing to do with the concept of doing more and everything to doing it with less. Less equipment, less people and less cost. What we face now is unprecedented in newspaper history. We seem to have completely lost the passion for the newspaper as the world’s strongest vehicle for news and information. We are being attacked from within our own ranks by a “new guard” of leaders who have bought into the notion perpetuated by young geeks and talk radio pundits that the newspaper is dead and our job is to now preside over the funeral. These “leaders” care nothing about the newspaper as a watchdog of the community; They care nothing about the newspaper as a means of conveying information about community meetings; They care nothing about the newspaper’s importance as a contributing member of the community; They care nothing that the newspaper is the institutional memory of the area; They care nothing that the newspaper provides the last remaining credible venue for readers to express opinions; They care nothing for whether a small local business succeeds or fails; They care for one thing and one thing only…profit…and to be brutally honest, they care nothing about how they get it. Walt Kelley perhaps said it best…”We has met the enemy and he is us!”

  • January 13, 2013 at 10:22 pm

    For years, I’ve looked through your columns. You remind me of the soundtrack from the movie Eyes Wide Shut. Just banging on the piano one note over and over. It’s like, how many years later? And the newspaper industry continues to chug along, despite your constant death nell. I don’t know what the newspaper industry ever did to you, but get over it.


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