How YouTube’s Moderators are Keeping Up With Changing Guidance Around COVID-19

One result of the COVID-19 pandemic has been that big tech companies, which long have been reluctant to intervene in questions of content moderation, have quickly become much more aggressive. At Google, for example, the company began showing news stories from trusted sources to anyone who searched for information about the virus. It stepped up efforts to remove videos containing misinformation about the pandemic from YouTube.

YouTube also added a “shelf” of high-quality breaking news videos, along with links to the World Health Organization, Centers for Disease Control and Prevention, and local health authorities. As a result, YouTube says, news consumption is up 75 percent from this time last year, and links to the WHO and CDC have received more than 20 billion impressions.

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