Designing News Products With Empathy: How to Plan for Individual Users’ Needs and Stresses

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Many people want to catch up on the news and stay informed, but these aren’t the only reasons people consume news. They also search for news in moments of crisis, times of anxiety and urgent situations.

As a digital product designer for news organizations, I’ve often focused on user experience and visuals — and not enough on an individual’s personal circumstances that may affect how they perceive and comprehend the news.

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