E-Suite Shuffle? ‘Star-Ledger’ Probe Finds Springsteen Ticket Limitations

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By: Joe Strupp

Showing its coverage of home-state hero Bruce Springsteen is not just concert reviews and local worship, The Star-Ledger of Newark, N.J. published a great breakdown of how difficult it was for the average fan to get tickets for The Boss’s Garden State concerts this week.

The Page One investigation, which followed a string of recent disputes with Ticketmaster about access to good seats for past shows, found that of the 38,778 seats for two concerts tonight and Saturday only about 6,000 individuals were able to buy tickets via regular channels.

Citing documents submitted by Ticketmaster as part of a state Attorney General investigation into its business practices, the paper revealed they “provide a rare glimpse into the ticket industry and prove what concert-goers have long suspected and more. For a hot show, the odds are long, the seats are few and the sale window slams shut in minutes.”

The analysis found:

? Almost 27%, or 10,494 tickets for the two shows, were held back for the artists, their business partners and others. So from the very beginning, the pool was smaller than fans might have expected.

? Internet users had a big advantage over consumers using the phone.

? Time was short, with the first ticket selling in 58 seconds and most for Saturday’s concert gone 44 minutes later.

? Thousands of fans never had a chance because a computer problem hit nine minutes into the sale and continued for four hours.

The entire report is availablehere.

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