Everyone Seems to Hate Online Reader Comments. Here’s Why I Treasure Them.

When NPR announced last month that it would no longer feature comments from readers on its website, general rejoicing followed.

“Good riddance — and everybody else should do the same” was the tone of the response I saw on Twitter. USA Today columnist Rem Rieder, noting that other news organizations are moving away from comments as well, wrote, “Their disappearance is welcome.” And even NPR’s ombudswoman, Elizabeth Jensen, wrote that the move made sense to her, since such a small slice of the audience was participating.

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