How User Comments Got Ruined—and What to Do About It

More and more news sites are shutting down the troll-ridden comment sections on their articles, but my experience as co-founder of a religion website that helped pioneer these kinds of online comments makes me think the troll infestation didn’t have to happen, and that news sites can and should preserve this valuable service.

We all know about the ugliness that has arisen as moderation has grown rarer. When posted an article about Beau Biden’s death last year, the following comments accumulated in a matter of minutes:

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