New Report Finds That Journalists Not Only Read Online Comments, They Also Respond to Commenters

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Comments posted on online news stories and news organizations’ social media sites have become a ubiquitous part of journalism today. Hundreds or even thousands of comments are often posted in response to a single story, and all too often these comments are laced with personal attacks, profanity, insults, or name-calling. This project sought to understand how professional journalists – in print, broadcast, and web-only publications – deal with these comments.

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