By: E&P Staff
In a July 25 message to readers, Charles Broadwell, publisher of The Fayetteville (N.C.) Observer, apologized for recent “serious problems on our press” that caused what his production director described as “one extremely late Sunday for each of the past three months.”
Broadwell attributed the latest delay, lasting more than five hours July 18, to press electrical problems and web breaks.
While the problem is being resolved, the publisher said the paper would increase the number of its phone lines open for callers, do a better job on its Web site of informing them of delays, and provide free access to the Observer‘s digital edition when the printed edition will be hours late.
In addition to the Observer, the company’s KBA Colora towers print several publications, including The Star-News, The New York Times Co.’s Wilmington daily, printing of which was outsourced to the Observer in May 2009.
It could not be determined if the Star-News also experienced late deliveries. Neither the publisher nor circulation managers in Wilmington could be reached for comment, and a Times Co. spokeswoman had no immediate information.