ProPublica: Our Journalists Stopped Calling People Hard-to-Reach and Listened to Them. Here’s What Worked.

In August, we spent an evening hand-addressing more than 200 letters, mostly to residents of Memphis, Tennessee. The city is the second-poorest large metropolitan area in the country, with nearly 1 in 4 residents living below the poverty line. About half of the letter recipients had been sued by a private-equity backed doctors group because of unpaid medical bills. The other half had been sued by a separate company.

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