The Guardian Wants to Engage With Readers, But How They Do It Needs to Evolve

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The internet has a problem, and that problem is people. Dramatic incidents of public harassment, abuse and threatening behaviour are never far from the news, and during recent years, public awareness of this unpleasantness has grown dramatically. With it has come an understanding of the harms done, not just by high-level threats and abusive behaviour but by a more insidious culture of dismissal, denigration and disrespect that surrounds them. There is a widespread perception that these are problems that need to be solved, and many digital media sites – including Twitter, Facebook and many others – are actively looking for solutions.

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