(AP) The Wall Street Journal unveiled a new look for its Web site Monday but the rollout was plagued by a technical glitch that hampered access for some users in the morning.
The site suspended a feature that allowed users to customize their front page in order to limit stress on the system while technicians worked on the problem. By late afternoon the problem was traced to a hardware glitch and fixed.
Neil Budde, publisher of The Wall Street Journal Online, said it was unclear at first where the problem was originating since so many new elements to the site were coming online all at once, including several new servers, new software as well as the new design.
He said the site’s managers noticed the problem in the morning as users of the site complained of not being able to log in or that pages weren’t loading normally.
The site’s new look bears less of a resemblance to a print newspaper and is intended to let users find features and navigate the site more easily. The old design also had customizable features but they play a much bigger role in the new design, which promotes them on the front page.
The Wall Street Journal‘s Web site is the largest subscription site on the Internet, with 626,000 subscribers as of Dec. 31.