Satellite radio provider SiriusXM made it too hard for customers to cancel their subscriptions, a New York judge has ruled.
New York Supreme Court Justice Lyle Frank concluded in a Thursday ruling that the company allowed subscribers to sign up through an easy Web-based form, while it routed cancellations through a phone-based customer service system.
“Given the inevitable wait times that come with a live customer service agent, and the again undisputed fact that [SiriusXM’s] agents first go through an evaluation and offer process with the customer before proceeding to cancel, their cancellation procedure is clearly not as easy to use as the initiation method,” Frank wrote.
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