Avoid the 'Wolf Pack Mentality' When Approaching Eyewitnesses Online

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No news organisation can "afford to ignore" eyewitness media posted to social networks.

"It alerts you to stories," said John Pullman, global head of video and pictures at Reuters. "It leads you to people involved in news events, it leads you to content that helps you tell news stories and that works across pictures, video and text. [It's] something that we take increasingly seriously."

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