CircPort at 'New Hampshire Union Leader' Fields Incoming Service Calls

Posted Thursday, January 17, 2008 12:00 am

By: E&P Staff The New Hampshire Union Leader, Manchester, has selected the CircPort OnDemand application from VoicePort, Rochester, N.Y., to field inbound circulation customer service calls. The deployment option will reduce the time to deploy the application and minimize startup cost.

CircPort automatically processes a variety of circulation caller requests by using automated speech-recognition technology. Subscribers benefit from reduced hold times and the ability to self-service their accounts any time, any day.

The solution provides real-time transactions to the Union Leader through full integration with the paper's circulation DTI/PBS database. (VoicePort works with almost 40 newspapers using the DTI/PBS MediaPlus Circulation database.)

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CircPort at 'New Hampshire Union Leader' Fields Incoming Service Calls

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