From Public to Publics: News Orgs Need Ombudsmen to Push for More Diverse Representation, Inside and Out

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On July 16, 1967, the Louisville Courier-Journal (and its then-afternoon sibling the Louisville Times) became the first American newspaper to appoint an ombudsman — a charming but awkward word taken from Swedish (“representative,” roughly). The concept of having someone designated to take complaints and evaluate their merits had remained confined to Scandinavia until the 1960s...

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