How a Culture of Listening Strengthens Reporting and Relationships

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When Journal Star executive editor Dennis Anderson created a reader advisory board with residents of Peoria’s predominately African American South Side in 2014, he knew the paper had some work to do.

Regard for the Journal Star wasn’t particularly high among these residents of the central Illinois town; some said that the only time they saw a reporter show up was to cover crime or local charity efforts.

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