How the Globe and Mail Blew its News Meetings Wide Open

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The Globe and Mail in Toronto used to look like many other newsrooms. Seating charts reflected print sections and the most important news meetings of the day were held behind closed doors in an intimidating boardroom.

“The number one complaint people had was ‘I wasn’t invited’ or ‘I didn’t know it was happening,’” said Angela Pacienza, the Globe and Mail’s Head of Experience.

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