Moderating Uncivil Comments Hurts Trust In News

Posted Thursday, July 18, 2019 10:00 am

Martin J. Riedl, Gina Masullo Chen and Kelsey Whipple | Center for Media Engagement

The Center for Media Engagement’s previous research showed that uncivil comments can taint the perception of a news site. Now, we look at how those comments affect the moderators of a news site. This study found that uncivil comments:

Hurt moderator trust in the news outlet.

Made moderators more emotionally exhausted.

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Moderating Uncivil Comments Hurts Trust In News

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