One Year In, The New York Times Reader-Insights Group Has 22 People


The New York Times Reader Center’s role and responsibilities changed considerably during its first year of operation. Unsurprisingly, those changes were driven by reader feedback.

When the 22-person Reader Center first launched in May 2017, it was a small group with no presence on the Times’ website, no responsibility for the publisher’s commenting system and no clear role in driving subscriptions.

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