Reforming the Trollosphere: Creating Conversation in the Comments Section

n Saturday afternoon at the Experience Engagement “un-conference” in Portland, Oregon, last October, I found myself standing in a circle, arms tangled in a “human knot” with a city planner, a community organizer, a mediator, two college students and a web innovator. No, that’s not the beginning of a cheesy joke. It’s part of Sydette Harry’s plan to make the Internet a hub of conversation between community members and journalists.

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