By: E&P Staff Screen (USA) has created an umbrella product support group for print-on-demand, computer-to-plate and workflow systems, a part of its strategy to position itself as a total digital imaging solutions provider.
The restructuring will centralize functions of the Applications Support Department, Support Products Division and Inca Support in one department at Screen's Rolling Meadows, Ill., headquarters.
"The main benefit of creating this type of one-stop information source is that it ensures cross-departmental knowledge sharing," Screen (USA) President Mike Fox said in a statement. The new organizational structure, he said, "will improve installation, training and overall customer relations."
Screen veteran Rick Siwicki, formerly manager of the Applications Support Department, oversees the new product support group. Siwicki has more than 25 years of management experience with Screen. Before being promoted to applications support manager, in 2003, he served as a regional sales manager, covering Illinois and Canada.
The Applications Support Department and Support Products Division perform a wide range of activities related, respectively, to workflow software and output hardware/equipment, including demonstrations, system configurations, installation, training and ongoing technical support. Siwicki retains his management responsibilities for applications support. In addition, he manages customer relations and service initiatives for output hardware/equipment.
Inca Support is the direct technical support program established to service users of Inca Digital Printers in North America. Dainippon Screen Mfg. Co., Ltd., the parent company of Screen (USA), acquired Inca Digital Printers in 2005 as part of the expansion of Screen's digital printing business. Inca now operates as an independent company within the Dainippon Screen Group.
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