The New Importance of ‘Social Listening’ Tools

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by: Alexis Sobel Fitts | CJR

The tipoff came in a tweet. In an April meeting of the Senate Finance Committee, a tragically buttoned-up affair, the subject of the day was tariff policy. It would have remained an event only of concern to the most deeply wonky of Beltway insiders, had Pat Roberts, the senior senator from Kansas, remembered to silence his phone.

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