The Washingon Post's Ombudsman Defends the New Site After Angry Emails

Posted Tuesday, March 29, 2011 12:00 am

By: Meghan Hartsell | editorsweblog.org

The Washington Post launched the redesign of its website during the weekend of March 11, which included a new Tumblr, according to Mediabistro.com. Now, only two weeks later, its new ombudsman, Patrick B. Pexton, has already had to issue a letter explaining the website's $7million changes.

This letter is in response to an actively angry reader response to the site. Pexton claims he was "deluged... with reader emails," and that they "ran about 8 to 1 negative." All emails, he promised, were sent to the tech team.

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The Washingon Post's Ombudsman Defends the New Site After Angry Emails

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