Used Carefully, Chatbots Can Be an Asset to Newsrooms

Posted Friday, March 23, 2018 12:26 pm

Meg Heckman | CJR

When the Arizona Daily Star began experimenting with chatbots in 2016, readers seemed excited…and a little confused. They were fascinated by the new technology, but often responded to the bot in ways that hinted they were unsure what, or who, was on the other end.

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Used Carefully, Chatbots Can Be an Asset to Newsrooms

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