VoicePort, LLC, a leading customer self-service automation software provider serving the newspaper and subscription industry, acquired Innovative Systems Design Inc. (ISD Chatterbox), effective Nov. 1.
ISD has a proven track record in serving the newspaper industry since 1987. Its products and services align with VoicePort’s product portfolio.
According to Chris Mann, VoicePort president and CEO, "VoicePort and ISD offer similar products and have made similar advances in technology and products. This acquisition mirrors the current convergence to digital and consolidation happening throughout the newspaper industry over the past several years, making this the perfect time for the acquisition. We expect increased speed to market with an improved breadth of technology for clients."
The acquisition of ISD fits into VoicePort's mission: "Offer subscription-based businesses the technology and scale needed to provide exceptional personalized, omnichannel automated customer service interactions that enable organizations to achieve ROI targets, and improved customer satisfaction metrics while building brand identity,” said Mann. "The acquisition will give us more resources to deliver on that promise."
VoicePort, LLC is a leading provider of automated, configurable and integrated customer self-service software for subscription-based businesses. We provide our clients with a seamless customer service experience for their customers, whether they're online from a desktop or mobile device, or by phone. Our product solutions, including inbound and outbound IVR and AI-powered chatbots with two-way text messaging, are designed and orchestrated to be fully integrated and work seamlessly across organizations and their supporting resources and systems. VoicePort is known for innovation in product offerings designed to help newspapers not only reduce costs, but to improve customer experience, retention and sales.
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