Sac Fly: The 'Bee' Will Outsource Customer Service for Circ

Posted Monday, August 14, 2006 12:00 am

By: E&P Staff The Sacramento Bee is about to outsource its circulation customer service call center operations to the West Corporation, a leading provider of communication solutions. The transition will begin Sept. 4.

The paper will close its full-service call center and create "a small support department that will function as a liaison between The Sacramento Bee and West's customer service operation," a memo to staffers announced on Friday (first published at Romenesko).

"All Sacramento Bee customer service employees who have at least 10 or more years of continuous service as of August 9, 2006 will be transferred to a comparable position within The Bee. All Sacramento Bee employees that are not offered a position within The Bee will be eligible for a separation package.

"West will be handling our customer service transactions through their 'West at Home' program and has agreed to interview customer service employees who may be interested in working for West."

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Sac Fly: The 'Bee' Will Outsource Customer Service for Circ

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